The finer details
A handy page which you will find all our policies and guidelines.
Order Process
Go to 'GET A QUOTE' and select an item. Choose the colours and sizes you want and send it to us (no payments required). One of our team members will then be in touch to quote your items, bulk orders get more discounted prices! If you don't have artwork ready, ask to speak to our in house designer who will work with you to design your garments with you. You will discuss positions of the artwork and a full detailed brief will be given for you to review and confirm, which will include mock-ups. Once confirmed you will be invoiced and once payment is confirmed your order will go through production.
General enquiries: contact@tixprinting.co.uk
Account Manager: mike@tixprinting.co.uk
Artwork Guidelines
It is important to remember that we will not print or embroider any garments before they have been proofed and then approved by you. We have an experienced team who will check your order and flag any potential issues – if we have any questions whatsoever we’ll be in touch.
The best artwork to supply if you have it is vector artwork.
We can accept the following file types up to a maximum of 50Mb. Jpeg, jpg, png, svg, pdf, psd.
As a general rule, you should try to upload the best quality, highest resolution version of your logo/design that you have. If we feel that what you’ve supplied is going to produce a poor quality result, we’ll contact you to discuss how best to proceed.
NOTE: If in doubt email all your files to contact@tixprinting.co.uk
Pricing Guide
The more garments you order, the less you will pay per garment.
You’ll see the prices broken down into a quantity break structure, for example: 1-49, 50-99, 100+
Note that quantity breaks apply to the exact same product only, combining different products does not count towards the price break.
You may wish to view samples of garments in order to find the right size or assess the quality of the material. This is especially useful as you are not able to return customised garments if they are the wrong size.
To obtain samples you will need to place an order for the garments you wish to view.
Payment Options
When it comes to paying for your orders, we have you covered. With several ways to pay, your needs will be taken care of. Read on for a detailed description of the payment methods, who’s eligible for them and what types of orders they can be applied to.
We accept credit and debit card payments, providing an efficient solution that is usually easy and convenient. The payment gateway utilises advanced encryption technology, so you can be safely assured that every transaction is both secure and private.
- Debit and Credit Cards
- Bank Transfer (BACS)
- Klarna
- PayPal
Garment Care
Because your garment is customised it’s not as simple as reading the care label which is stitched in the garment. Please ensure the following:
- Wash inside out
- Wash at 30°C
- Do not use bleach or harsh detergents/fabric conditioners
- Do not overload the washing machine
- Wash with similar colours and similar textured garments
- Dry immediately after washing - do not leave garments wet
- Do not tumble dry
- Do not dry clean
- Iron inside out using the lowest heat setting
Failure to follow the care advice will invalidate the warranty of your garments.
Delivery
FREE DELIVERY on UK Mainland orders over £100. Any order below this will be charged at £4.99 via Royal Mail Tracked 24.
UK Mainland means England, Wales and Scotland, excluding adjacent islands.
Our current standard turnaround time for personalised clothing is 7-10 working days.
All production and shipping times for customised items are subject to your approval of an artwork proof which will be emailed to you. Any delays in accepting the proof could lead to garments being shipped late.
Our working days are Monday to Friday, excluding bank holidays.
Returns
We want you to be completely satisfied with your purchase. If you need to return an item, please email us at contact@tixprinting.co.uk.
We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty.
For example: You cannot return a customised item because it doesn't fit.
If you believe we have made a mistake or there is a fault, please contact us to discuss the issue.
Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.
Need to ask a question?
Check out our FAQ page for more or alternatively just drop up a message below.